Microsoft Dynamics CRM
Customer commitment via CRM systems.
A positive customer experience is a factor increasingly important for companies to attract and retain customers. The customer commitment by Microsoft Dynamics helps companies to establish long-term relationships with customers by providing exceptional experience based on knowledge and trust.
Today, the customer engagement process may not be unique. It should be adaptable to every point of contact, the customer's profile and its business. A smart customer engagement enables your company to establish trusting relationships, retain customers and improve their understanding while maximizing the productivity of your sales professionals, customer service and marketing. With the customer commitment by Microsoft, we help your business deliver an exceptional customer experience.
Customizing the customer experienceby mobilizing them at the right time, the right place and throughout the journey.
Create proactive experiencesby determining what is the best interaction with your customer based on the data analysis.
Make the customer engagement predictive by leveraging internal and external data to identify patterns and trends. Use relevant information to suggest or recommend optimization methods.
Dynamics CRM helps you optimize every customer engagement so as to sale with efficiency and productivity, to be omnipresent and use smarter marketing.
Dynamics CRM Solutions
SalesThe Microsoft Dynamics sales functionality provides a complete and intuitive solution that allows business to become more productive to focus on the essential: to provide an exceptional customer experience.
ServiceMicrosoft Dynamics Service gives customers greater flexibility in their choice of self-service options and assisted service, enables advisors to provide fast, meaningful and effective solutions. It integrates seamlessly with the solutions on the ground when assistance on site is necessary. Our solutions easily adapt to the changing demand in order to enable your company to achieve the expected results in a secure, flexible and reliable environment.
MarketingMicrosoft Dynamics Marketing is an integrated marketing resource management solution designed for marketing operations, planning, implementation and analysis on all channels (email, digital and traditional media, SMS and social networks.).
SocialIn a connected world, commitment to your clients can occur anywhere and at any time and it is the key to grow your business. Microsoft Social Engagement, a powerful Social Software CRM, puts powerful social tools available to your sales team, marketing and customer service, to understand what your customers think of your business and easy connection to your customers via networks social, fans and critical.
Small and medium enterprisesMicrosoft Dynamics CRM Online provides a secure and reliable access to detailed account information, streamlined business processes to rich collaboration tools, and much more, all within an affordable and easy to use solution designed to meet the needs of small and medium enterprises.
Why is Microsoft Dynamics ERP different?
Microsoft Dynamics goes beyond traditional ERP systems by consolidating applications that manage your finances, your sales and operations with the Office applications you already know. Combined with the power of the cloud, a job offered by Microsoft solution enables you to work anywhere, anytime, on any device. No matter how you access and use your systems, you get the same experience and the same security to protect your business and your customers.
Microsoft Dynamics is a solution to get running quickly and evolve with your business. So you can start with what you need today and easily adapt your tools to your changing needs.
We can assist you at all stages of your Microsoft Dynamics Project!
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